Terms and Conditions
Collection of Information
In order to use the NZBabySquad online payment service, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by NZBabySquad is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website or online payment service.
Use of Collection Information
Any details collected from NZBabySquad customers is required in order to provide you with our online payment service, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our online payment service, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security of our online payment service, you can email us at firstname.lastname@example.org
Access to Collected Information
If your Personally Identifiable Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com
If you purchase a product or service from us, we may request certain Personally Identifiable Information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
NZBabySquad uses Personally Identifiable Information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org .You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
NZBabySquad may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your Personally Identifiable Information for any other purpose. NZBabySquad does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the NZBabySquad site to external entities are not covered within this policy.
NZBabySquad Security Policy
NZBabySquad uses the STRIPE Payment Gateway for its online credit card transactions. STRIPE processes online credit card transactions for thousands of online merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the STRIPE gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by NZBabySquad or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within STRIPE bank-grade data centre, further protecting your credit card data.
- STRIPE is an authorised third party processor.
NZBabySquad Delivery Policy
When ordering online, you will receive an email confirmation from us containing your payment details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. If goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at email@example.com
NZBabySquad Refund & Returns Policy
Our policy lasts 7 days if items are damaged/faulty. Please email us at firstname.lastname@example.org within that time so that we can resolve any problems.
Once the returned item has been received by NZBabySquad, we will issue a replacement item with email confirmation. You are responsible for paying the return costs.
Please note we are not able to accept returns due to change of mind.
This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. NZBabySquad will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Cancellations of orders
Please email us at email@example.com if you would like to cancel your order. If it has not been dispatched we will certainly do this for you.You will receive email confirmation either way.
Contact - 021 042 7420